Business Requirement: The major deciding factors for an eCommerce Customer purchasing from an online shop are, costs of the products and order fulfillment cycle/shipment time. So it is highly necessary to make sure that your shipping process is well designed so that your customers can have updates on each step of Order Fulfillment, from processing to shipment.
Shipment is a crucial part of order fulfillment cycle for any eCommerce business. SAP Business One as we know is one of the most widely used ERP system for small and mid-sized business entities. Most of the SAP B1 users who also have an eCommerce platform always prefer to generate their Delivery note in their ERP back office system as per the general business practices.
Now, the challenges faced in complying with the business requirement are-
- Notifying the back office ERP user with the details of the Order placed on the eCommerce platform so that the order can be verified and the order fulfillment cycle can be initiated.
- After verification of payment and other details of the order, Delivery document generated in the back office ERP system which needs to be reflected in the eCommerce platform for Web Order Status Update.
- Notifying the end-customers with the updated order status and shipment details.
Solution:
SBOeConnect, an integration platform for connecting ERP systems to E commerce addressed these business requirements in the following ways-
- SBOeConnect syncs back the web order as an ERP Sales Order. Back Office personnel will get the notification of the newly placed order in their SAP B1 and can accordingly initiate the Order processing which often leads to creating the Delivery/Shipment document after verifying the order.
- SBOeConnect then syncs back the Delivery/Shipment details from the ERP system to eCommerce platform
- In this way eCommerce Order Status can be updated based on the ERP Delivery/Shipment as well as end customers get notified regarding the Shipment Details via an email.
