With the growing market and the increasing customer base for the eCommerce industry, it is important to offer the best services to them. Below are the top strategies and innovations that are going to play a crucial role in shaping the future customer experience in the eCommerce segment:
– Sensors and smart device collecting feedbacks from customers
– Chatbots-based customer service
– Personalized self-service
– Sending quick texts over social media
To know more about these trends, read – The Future of eCommerce Customer Experience.